1. Objective of this Privacy Policy
“Trantor Liquidity” refers to Trantor Liquidity and its affiliates and subsidiaries worldwide (collectively “we”, “us”, or “our”). We may share personal data within our group and use it in accordance with this Privacy Policy.
The objective of this Privacy Policy is to commit to protecting your privacy. Please read it carefully — it is legally binding when you choose to use our Services. For the purpose of applicable data protection regulations, Trantor Liquidity may act as a data controller, data processor, or both.
This Privacy Policy describes how we collect, use, handle, and, under certain conditions, disclose your personal data when you access our Services, including our website, APIs, widgets, payment and liquidity products, and related services (collectively, the “Services”). By visiting our website or using our Services, you accept the practices described in this Privacy Policy. If you do not accept this Policy, you may not use the Services.
2. What personal information do we collect?
Personal information means any data relating to an identifiable living individual. What we collect depends on how you interact with us — as a user, client, merchant, end user, beneficiary, or website visitor.
2.1 Information you provide to us
This includes information you provide to establish an account, complete onboarding, or access our Services. It may be required by law, necessary to provide Services, or relevant to our legitimate interests. Depending on the Service, this may include:
- Personal identification information: name, date of birth, nationality, residence, government ID details, contact details, address, email, phone number, and similar data needed for compliance.
- Official identity documents: passport, national ID, driver’s licence, or other government-issued documents.
- Financial information: bank account details, payment instrument details, tax identifiers, and transaction history required to process payments securely.
- Transaction information: counterparties, amounts, timestamps, purpose, and jurisdiction of transactions.
- Verification information: data used for fraud checks, identity verification, and liveliness checks.
- Company information (for businesses): registration numbers, formation documents, and beneficial owner details for KYB purposes.
- Correspondence: messages you send to support or sales, including contact-form submissions.
2.2 Information we collect automatically
- Transaction details and related location signals when you use our Services.
- Technical information such as IP address, browser type and version, device details, operating system, and time zone.
- Usage data including pages visited, clickstream, session length, and how you interact with the website.
- Cookies and similar technologies used to operate, secure, and improve our website. See our cookie notice for more detail.
2.3 Information from third parties
- Public databases and ID verification partners used to verify identity and screen against sanctions lists.
- Blockchain and wallet screening data used to detect prohibited activity and assess risk.
- Banks and financial service providers involved in transferring funds.
- Business partners, analytics providers, and marketing partners (where permitted) to help us understand interest in our Services.
3. How we use your personal information
We use personal information to provide and improve our Services, communicate with you, meet legal and regulatory obligations, and pursue legitimate business interests.
- Internal use: deliver Services; improve content and product experience; protect against fraud, unauthorized access, and security threats.
- Communications: respond to inquiries; send service and account notices (which you cannot opt out of); send marketing only where permitted and with your preferences respected.
- Legal and regulatory compliance: AML/CTF, sanctions screening, identity verification, responding to lawful requests from authorities, and protecting our legal rights.
- Service providers: share data with processors who help us operate payments, custody, hosting, analytics, and support — only for legitimate purposes.
- Legitimate interests: quality control, staff training, research and development, corporate transactions, and troubleshooting operational issues.
4. When we disclose information to third parties
We allow access to personal information only to people and partners who need it for a legitimate purpose. We do not sell or rent personal information without your explicit consent. We may share information with:
- Identity verification and fraud-prevention providers.
- Financial institutions and payment partners that process authorized transactions.
- Affiliates, suppliers, and subcontractors who help perform our contracts with you.
- Analytics providers that help us improve the website and Services.
- Parties involved in mergers, acquisitions, or asset transfers.
- Law enforcement, regulators, or other third parties when required by law or reasonably necessary to protect rights, safety, or security.
- Third-party applications you authorize to connect to your account, limited to facilitating your transactions.
5. Links to other sites
Our website may contain links to third-party sites for convenience. We do not control those sites and are not responsible for their content or privacy practices. Review their policies before providing personal information.
6. How we protect and store personal information
We implement reasonable technical, organizational, and physical safeguards appropriate to the sensitivity of the information. Access to sensitive data is limited to employees who need it, and unauthorized disclosure may result in disciplinary action.
As an international business, we may transfer personal information across borders. When we do, we use measures designed to comply with applicable data protection law.
No system is completely secure. You are responsible for safeguarding login credentials and enabling available security features. We do not knowingly collect personal information from anyone under 18.
We retain personal information as long as reasonably necessary to fulfil the purposes described in this Policy and to meet contractual and legal obligations, including AML/CTF record-keeping requirements. When information is no longer needed, we delete or de-identify it where practicable.
7. Profiling and automated decision-making
We may use automated tools for fraud detection, sanctions screening, risk scoring, and transaction monitoring. Where required by law, you may have the right to request human review of decisions that significantly affect you.
8. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing or withdraw consent. To exercise these rights, contact compliance@trantorliquidity.com. We may need to verify your identity before fulfilling a request.
You may opt out of non-essential marketing communications at any time. You cannot opt out of critical service or compliance-related notices.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated “Last updated” date. Continued use of the website or Services after changes indicates acceptance of the revised Policy. Please review this page periodically.